First Things First: the planned and the unplanned

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• Urgent + Unplanned: someone else's emergency; decline, delegate, or defer

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• Planned = on a written SMART goal; Unplanned = not. Objective check.

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• If it isn't a clear yes, it's a clear no; less, but better

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• Quadrant III triage slogan: whose fire is this?

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• Not Urgent + Unplanned: waste; eliminate

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