Chapter 71 · Matchup
Kotter's 8-Step Process: the published workhorse for leading change
Drag each term onto its matching definition.
- Roughly 70% of change efforts fail; each Kotter step prevents a specific failure modedrop a term here
- Sustain acceleration (don't declare victory too early)drop a term here
- People do what people see; behavior is the mediumdrop a term here
- Anyone can steer; it takes a leader to chart the coursedrop a term here
- Enlist a volunteer army (commitment, not announcement)drop a term here
Habit loop
- Learn
Finish this step. - Plan
Decide the next sitting. - Do
Carry one part into action. - Reflect
Log what changed. - Teach
Pass one point on.